Shipping policy
Return address in the Netherlands
Please contact us before sending your return. Send approved returns to:
tt. Vasumweg 32-C3
1033 SC Amsterdam
Netherlands
Shipping
Delivery is available only to these 19 EU countries: Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden.
| Currency | Below the free-shipping threshold | Free shipping from |
|---|---|---|
| EUR | 4.95 | 50 |
| PLN | 22.63 | 229 |
| SEK | 57.70 | 583 |
| DKK | 38.53 | 390 |
Prices include VAT. Shipping and the final total are shown before payment.
Fulfilment and dispatch origin
Orders are fulfilled by CJdropshipping and its logistics partners. Depending on stock and destination, a parcel may be dispatched from China or a regional warehouse. Products in one order may arrive in separate parcels.
The dispatch origin is not the return address. Contact us before returning anything; we will confirm the applicable return instructions and address.
Order processing
Orders are processed within 1-3 business days, Monday to Friday, before being handed to the carrier. Dutch public holidays are not business days. Our order cutoff is 2:00 PM Central European Time, Amsterdam time. Orders placed after the cutoff begin processing on the next business day.
Delivery estimates
After dispatch, standard delivery to the Netherlands, Germany, France, Italy and Spain normally takes 5-9 business days; including processing, the total estimate is 6-12 business days. Delivery to the other countries listed above normally takes 5-11 business days after dispatch; including processing, the total estimate is 6-14 business days. These are estimates, not guaranteed dates. Carrier delays and public holidays can affect arrival.
Tracking
We send a tracking link by email after dispatch. Tracking can take some time to become active.
Where we ship
We currently deliver to 19 EU countries: Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Spain and Sweden. Availability for your address is confirmed at checkout.
We currently do not deliver to Bulgaria, Cyprus, Czechia, Hungary, Latvia, Malta, Romania or Slovenia.
If something goes wrong
If a parcel is damaged or does not arrive, email contact@ergoradesk.com. We remain responsible for loss or damage in transit until delivery to you.
For change-of-mind returns, faulty items and your legal rights, see our Return and refund policy.