Terms of service
Terms and Conditions
Article 1 – Definitions
In these Terms and Conditions, the following definitions apply:
Cooling-off period: the period during which the consumer may exercise their right of withdrawal;
Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
Day: calendar day;
Continuing performance contract: a distance contract relating to a series of products and/or services, where the delivery and/or purchase obligations are spread over a period of time;
Durable medium: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information;
Right of withdrawal: the consumer’s option to withdraw from the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: a contract concluded between the entrepreneur and the consumer as part of an organised system for the distance sale of products and/or services, whereby one or more means of distance communication are used up to and including the conclusion of the contract;
Means of distance communication: any means that can be used to conclude a contract without the consumer and entrepreneur being present in the same room at the same time;
Terms and Conditions: these Terms and Conditions of the entrepreneur.
Article 2 – Identity of the entrepreneur
Accessible AI, established in Amsterdam, with email address hoi@bylila.nl, registered with the Chamber of Commerce under number 90058844, and with VAT identification number NL004783422B09, which facilitates agreements for the supply of products from suppliers via the website bylila.nl as an agent.
Article 3 – Applicability
These Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these Terms and Conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated that the Terms and Conditions can be inspected at the entrepreneur’s premises and will be sent free of charge upon request.
If the distance contract is concluded electronically, the text of these Terms and Conditions may be made available electronically in such a way that the consumer can easily store it on a durable medium.
If, in addition to these Terms and Conditions, specific product or service conditions also apply, the provision that is most favourable to the consumer shall apply in the event of conflicting provisions.
If any provision of these Terms and Conditions is void or voidable, the remaining provisions shall remain in force. The void provision will be replaced by a provision that reflects the original provision as closely as possible.
Situations not covered by these Terms and Conditions shall be assessed in accordance with the spirit of these Terms and Conditions.
Any ambiguities regarding the interpretation of provisions shall be interpreted in accordance with the spirit of these Terms and Conditions.
Article 4 – The offer
If an offer has a limited validity period or is subject to conditions, this will be expressly stated.
The offer is non-binding. The entrepreneur is entitled to change or amend the offer.
The offer contains a complete and accurate description of the products and/or services offered. Images are a truthful representation of the products.
Obvious mistakes or errors in the offer are not binding on the entrepreneur.
Prices include VAT and free shipping within the Netherlands and Belgium. No additional import duties or customs clearance fees will be charged.
Article 5 – The contract
The contract is concluded at the moment the consumer accepts the offer.
In the event of electronic acceptance, the entrepreneur will immediately confirm receipt of the acceptance. As long as receipt has not been confirmed, the consumer may dissolve the contract.
The entrepreneur will take appropriate measures to secure electronic payments and data transfers.
If the entrepreneur has doubts about the consumer’s ability to meet their payment obligations, the entrepreneur may refuse the order or impose additional conditions.
Upon delivery, the entrepreneur will provide at least the following information:
Contact details for complaints;
Conditions for withdrawal;
Information about service and warranty;
Information about withdrawal or exclusion thereof;
Conditions for termination in the case of continuing performance contracts.
Every contract is entered into subject to product availability.
Article 6 – Right of withdrawal
The consumer has the right to dissolve the contract without giving any reason within 14 days after receiving the product.
The consumer must inform the entrepreneur by email or in writing within this period. The consumer then has another 14 days to return the product.
Where possible, the product must be returned in its original condition and packaging.
If the consumer has not taken any action after these periods have expired, the purchase is final.
Article 7 – Costs in the event of withdrawal
The return costs are borne by the consumer.
After receipt of the returned product or proof of return shipment, the amount paid will be refunded within 14 days.
Adjustment in the event of non-collection or refusal:
If the consumer is not at home, the package will be delivered to a collection point. If the package is not collected there and is returned, reshipment may take place against payment of 50% of the shipping costs. If the consumer refuses the package without receiving it, a refund will only be issued after the package has been received back.
Article 8 – Exclusion of the right of withdrawal
The right of withdrawal is excluded for:
Personalised products;
Products that, by their nature, cannot be returned;
Products with a broken seal, such as hygiene products or software;
Services that have been fully performed within the cooling-off period;
Time-bound services, such as tickets or reservations.
Article 9 – The price
Prices will not be increased during the validity period of the offer, except in the event of changes in VAT rates.
All prices include VAT and free shipping within the Netherlands and Belgium.
Printing and typographical errors are reserved. In the event of errors, the entrepreneur is not obliged to deliver at the incorrect price.
Article 10 – Conformity and warranty
The entrepreneur guarantees that the products comply with the contract, the stated specifications, and legal requirements.
Any defects must be reported in writing within 14 days after delivery.
The warranty does not apply in the event of:
Damage or modifications made by the consumer;
Incorrect or careless use;
Damage caused by government measures.
Article 11 – Delivery and execution
The entrepreneur will exercise the greatest possible care when delivering products.
Delivery will take place at the address provided. Orders will be fulfilled within 30 days, unless otherwise agreed.
In the event of delay or impossibility of delivery, the consumer will be notified in good time and will be entitled to cancellation and a refund.
If replacement products are supplied, this will be clearly communicated.
The risk of loss or damage lies with the entrepreneur until the moment of delivery.
Article 12 – Continuing performance contracts: duration, termination, and renewal
The consumer may terminate the contract at any time with a notice period of no more than one month.
Tacit renewal is only permitted under certain conditions. Trial subscriptions automatically end after the trial period.
Article 13 – Payment
Payment must be made within 7 days after the cooling-off period begins.
The consumer is obliged to immediately report any inaccuracies in payment details.
In the event of non-payment, reasonable costs may be charged.
Article 14 – Complaints procedure
Complaints must be reported within 7 days after discovery.
The complaint will be answered within 14 days, or an indication will be given of the expected response time.
A complaint does not suspend the entrepreneur’s obligations.
If a complaint is justified, the entrepreneur will replace or repair the product free of charge.
Article 15 – Disputes
These Terms and Conditions are governed exclusively by Dutch law.
Article 16 – Liability
16.1 Limitation of liability
The liability of byLila for direct damage is limited to the amount of the relevant product.
16.2 Exclusion of indirect damage
byLila is not liable for consequential damage, loss of profit, business interruption, or other indirect damage, unless there is intent or deliberate recklessness.
16.3 Force majeure
byLila is not liable for damage in the event of force majeure, such as natural disasters, pandemics, malfunctions, or strikes.
16.4 Responsibility of the customer
The customer is responsible for providing accurate information in a timely manner. byLila is not liable for damage caused by incorrect information.
16.5 Liability for third parties
byLila is not liable for damage caused by third parties engaged by the customer without consultation.
16.6 Statutory liability
The limitations in this article do not apply if they conflict with consumer protection legislation.
Article 17 – Third-party reviews
Reviews on our website may originate from external platforms such as Trustpilot. These are only displayed with permission or through a technical integration.
Customers may object to the display of their review by emailing hoi@bylila.nl.